I check their baby thoroughly, and reassure them gently that nothing seems wrong (unless there is something wrong, or the baby has reflux). I mention Ngala. I ask about their community support, child health nurse etc.

Often (if we have beds) I'll admit them "for observation", mainly so the mum can have a bit of time with the paeds nurses, who can speak gently and reassuringly to them over the course of several hours.