Family Assistance

[callistra]

Does any one have any idea why Family Assistance Office might have busy phone lines all Friday, and all today as well?

Comments

[nyssa-p.livejournal.com]

Ugh - yeah. Everytime I try to get onto Centrelink, it usually takes 2-4 days until I can get onto them. Useless!

[moonvoice.livejournal.com]

Hasn't the Family Assistance Office recently changed some of their welfare policies? I'm sure I've seen advertisements. They may be getting inundated by people wanting to ask about them.

[kaths.livejournal.com]

There is something about the extra money we'll be getting, which you get later if you're on a certain payment option, so a lot of people I think are changing it so they can get the extra money now.

[emma-in-oz.livejournal.com]

Because tehre is one person working the phones in Canberra. And she is having a nervous breakdown.

I have never gotten through in less than about 30-60 minutes waiting.

[callistra.livejournal.com]

Really?
I usually get in real easy, and often they are lovely. I got in today, and she was lovely, and managed to find me some more money without me even asking! I was impressed (in fact, I still am!)

I should hope there's more than one person!

[emma-in-oz.livejournal.com]

Not according to a documentary I saw. It showed a half empty room full of people answering phones and - literally - doing deep breathing exercises and rocking too and fro.